I have continued to be busy throughout January helping constituents resolve problems they have experienced. Below are a range of cases brought to my attention.
A breakdown of the details of the most common cases can be found by clicking on the pie chart below.
a constituent regarding the installation of a new central heating boiler. She had health issues and a young child and had been without heating and hot water for one week. She waited all day for a heating engineer to install the new boiler, but the appointment was cancelled at the last minute. My constituent was informed that she would have to wait another week. Following my intervention on her behalf, a new boiler was installed one day later. She thanked me and said: “It was all thanks to you”.
A constituent contacted me about the renewal and return of his daughter’s Bangdalesh passport. The Bangladesh High Commission should have sent back the passport within 2 days but had not done so after 2 months. My constituent had been trying to contact them several times a day but no-one replied to him. I contacted the High Commissioner for Bangladesh in London and my constituent wrote to tell me that he received his daughter’s passport within days of my intervention: “I would like to say thank you so much for your kind help. God Bless you”.
I was contacted by a constituent regarding her claim for Child Benefit. My constituent was contesting her former husband’s application for Child Benefit and asked me to contact the Child Benefit Office requesting the matter to be expedited. She was very concerned and believed that she may have to relinquish her home and leave her son behind, as she feels she would not be able to support herself or her son. HMRC agreed that she could continue to receive Child Benefit for her son and paid arrears into her account.
