Casework Update-November

December 2, 2014

In November many constituents continued to contact my office for help with their specific issues. Listed below are some of the cases brought to my attention throughout November.

A breakdown of the most common cases can be found by clicking on the pie chart below.

A constituent contacted me regarding a delay in the installation of a rear fence at her property. Following my intervention, the work was carried out and an apology given to my constituent. Highlighting this delay prompted the organisation to appraise the existing way in which fencing repairs are delivered. This will have a positive impact in reducing waiting times and ensuring the customer has one point of contact for the entire repair process.

I was contacted by a constituent regarding her housing situation. She was very concerned that she was pregnant and wished to move to a larger property. Her application had been registered since December 2011. She felt desperate because there was not sufficient space in her home for another child. Two days after my intervention on her behalf, she was offered and accepted another property.

A constituent of mine requested larger, lower windows in his sheltered accommodation. He felt that his home did not have sufficient ventilation or fresh air. He was also concerned. I contacted the landlord on behalf of my constituent and they arranged for remedial work to be carried out. My constituent wrote: “Thank you very much for writing on my behalf – it must have done the trick”.

A constituent complained about delays with his wife’s application for a visa. I intervened with the UK Visas & Immigration at the Home Office on his behalf and his wife was granted a 2 year visa. He wrote: “I would like to thank you for all your help and support, I am going to Thailand for 90 days and my wife will be returning with me in February. With Best Wishes”.

A constituent visited one of my regular advice surgeries regarding his application for a student loan or grant. My constituent was very concerned that he applied for a student loan or grant in July 2014, but he was still awaiting an assessment. Following my intervention on his behalf, he wrote to say that Student Finance England had paid the first instalment of student loan and grant into his bank account. He wrote: “I am very grateful to you and would like to say a very big thank you for your support and help in this matter”.

Casework Update November


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